Care Navigators & Medical Assistants
The future role of practice administrative staff is evolving and Bromley has taken the step to introduce newly trained ‘Care Navigators’ to support ‘workflow optimisation’ through some of their practices.
Care navigators are members of our GP support staff who have been trained to ensure that patients are being signposted to the most appropriate source of care by asking for a little more detail from the patient when they call.
Our care navigators understand the wide range of clinical skills available within their practice and what alternative health services are available in the local area; this might be with a GP, another member of the practice team or a health care professional from the wider primary care services.
Effective navigation is important to providing coordinated person-centred care and support; key staff that can receive this training might include – receptionists, administrators and health care assistants.
Medical Assistants are seen as an effective way to redirect administrative tasks away from GPs to help release capacity and better use clinical expertise. They keep patients flowing through the clinic and ensure that providers have the information and tools they need.
Bromley CEPN took part in the Health Education England pan London piloted Medical Assistants training programme with a targeted number of practice staff.
As one of the first points of contact for patients, they often have a deep knowledge of patients’ personal and medical histories. Most are also adept at using the electronic health record (EHR), and with proper training, they can play major roles in preventive care and health coaching patients.
Responsibilities include: preparing patients for consultations – taking blood pressure, weight and temperature; patient follow up with test results; signposting patients to other services, and supporting practice audits.